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Failure to execute an order
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Brokers are responsible for executing orders in a timely fashion. If a dishonest broker refuses a client's request to sell a stock, the broker may have a conflict of interest and may be involved with a high-pressure sales scheme. If a broker is trying to manipulate the price of a stock, allowing an investor to sell the stock is counterproductive to the scheme, which is to drive up sales of a stock and prevent any selling to boost the price.
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On-line trading is conducted with a high level of trust in computerized systems and technologies that are often only a few years old.
Problems with online investment transactions:
1) The suitability of the investor for the purchases and/or trading strategies that were effectuated in the account at issue (i.e., customers who are allowed to engage in activities which are grossly in excess of their disclosed financial resources and prior investment experiences);
2) Trades not priced poperly or not properly executed. Trades executed at unreasonably high prices.
3) Computing errors or lack of capacity at the online brokerage. For example, if on an unusually high trading day the investor is unable to make a trade because the online broker's servers are overwhelmed with orders.
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